Key Performance
Corporate Governance
With our belief that good corporate governance will build confidence in creating long-term value for investors, shareholders, and lead the organization toward sustainable stability for shareholders and all stakeholders, the company has incorporated good corporate governance as part of its vision, mission, and corporate values. This is done by promoting technological development in tandem with fostering good business collaboration, adhering to the following good corporate governance practices:
In this regard, the company has established and enacted policies on good corporate governance, a good corporate governance handbook, and a code of conduct that align with the principles of good corporate governance for listed companies set forth by the Securities and Exchange Commission (SEC) and the Stock Exchange of Thailand. These serve as guidelines for business operations, to which the company’s Board of Directors, executives, and employees at all levels adhere with responsibility, fairness, transparency, and accountability.
Board of Directors:
– The Board has diversity (Board Diversity) with skills aligned with the company’s business strategies through the creation of a Board Skills Matrix, exhibiting diversity in educational backgrounds and experiences without limiting other differences.
– More than 66% of the Board members are non-executive directors.
– More than 50% of the Board members are independent directors.
– There are 10 Board members, of which 1 is female.
– The Chairman of the Board is a different person from the company’s leader.
Board of Directors Performance Assessment
The company requires an annual performance assessment of the Board of Directors, both as a group (Group Assessment) and through self-assessment. This allows the Board to review its performance and consider areas for improvement from the previous year, leading to enhanced efficiency and development of operations. The company evaluated the performance of the Board of Directors according to the Corporate Governance Code for Listed Companies 2017 (CG Code) of the SEC and the Stock Exchange of Thailand. This was done to improve the quality of the Board’s group and self-assessment evaluation forms. The annual performance evaluation was conducted through individual interviews, comparing results against assessment scores. An analysis report with the Board’s evaluation results and recommendations was prepared to enable the company to use the findings for monitoring, improving, and developing the performance of the Board of Directors going forward.
Corporate Governance Policy
Code of Conduct and Anti-Corruption
Code of Conduct
Good practices in business operations are based on the company’s ideals, which employees must collectively uphold and use as appropriate guidelines in their work practices. The Code of Conduct is considered part of the work regulations at all levels, from operations staff to business unit heads, the executive team, directors, independent directors, the Chief Operating Officer, the Chief Executive Officer, and the Chairman of the Board. Everyone in the organization has a duty to comply with the principles and good practices set out in the Code of Conduct.
Support for Internal Control and Internal Audit Systems
Internal control and audit systems are promoted to ensure the company properly and fully complies with established policies, rules, and operating procedures, as well as relevant laws, regulations, and rules governing the company’s business operations. This also adds value and improves organizational performance, helping the organization achieve its goals through systematic evaluation and enhancement of operational processes, controls, and governance. It supports the company in attaining its objectives and strategic plans by providing independent and impartial assurance and advisory services.
Anti-Corruption Measures
The company recognizes the importance of combating corruption and bribery. Personnel at all levels are prohibited from soliciting, engaging in, or accepting corruption for the benefit of the company, themselves, or related parties. This applies to business operations in all countries and related entities. Accordingly, the company has established anti-corruption policies and practices in compliance with relevant laws, regulations, and requirements for all personnel to adhere to. It has also continuously expressed its intent through membership in the Thai Private Sector Collective Action Against Corruption (CAC), reaffirming its commitment to being a role model for clean, transparent, and ethical business practices that take a firm stand against corruption.
Moreover, the company communicates its anti-corruption policy and practices to related parties such as business partners, customers, and alliances, promoting adequate and appropriate anti-corruption measures that meet the same standards. It also encourages participation in the Thai Private Sector Collective Action Against Corruption (CAC) to expand the network of transparent, corruption-free business operations.
Code of Conduct
Risk and Crisis Management
Customer Relationship Management
In order for the company to maintain strong relationships with existing customers and systematically build a new customer base while delivering maximum customer satisfaction, the company has implemented an aggressive marketing plan. This includes continuously organizing relationship-building activities with customers, as well as receiving suggestions and complaints through the website and all social media channels to obtain comprehensive and prompt customer feedback. Additionally, the company gathers customer needs through interviews and customer satisfaction surveys related to product and service usage. This allows us to fully meet customer expectations and develop products and services with stability, leading to customer satisfaction and loyalty toward the company’s offerings.
Customer Relationship Management Framework
– Study customer behavior and expectations. Analyze data through market and customer demands for products and services, including customer satisfaction survey results. Use this information to improve, develop, and formulate customer relationship management strategies.
– Establish strategies and plans for customer relationship management to maintain existing customer relationships and build a new customer base. Instill customer confidence in quality and excellent service.
– Promote customer engagement by organizing relationship-building activities to listen to their needs and exchange product information. Establish channels for receiving customer suggestions and complaints to continuously improve operational efficiency.
Product & Service Quality
Management Approach
As a provider of information technology services to new organizations across various industries that are essential foundations for quality of life in society – whether banking, hospitals, telecommunications and more – the company emphasizes developing efficient service quality in accordance with international standards.
– ISO/IEC 20000-1:2018 – The international standard for IT service management with an effective Service Management System (SMS), with continuous quality maintenance.
– ISO/IEC 27001:2013 – The international standard for Information Security Management Systems (ISMS), with continuous quality maintenance for the 3rd year. In 2024, this will transition to the new ISO/IEC 27001:2018 system.
The company guarantees confidence from all stakeholders that it has the capability and standards to provide world-class information technology services in order to meet customer satisfaction and be the direction of business operations. This is done through establishing work processes, defining roles and responsibilities in providing the specified services. Service management and related internal and external agencies are in place to provide quality service to service recipients. Resources and tools are also provided to support operations to ensure quality service and reduce operational errors. Services are carried out in compliance with relevant laws, rules, regulations, and management policies.
Objectives in service management:
– Business: Services meet business needs and comply with service level agreements with users.
– Policy/Legal: Operations align with organizational direction, policies, practices, company requirements and relevant laws.
– Innovation: Introduce innovations to help develop efficient services that meet the needs of the organization and service users.
– Process: Develop efficient processes, continuously improve, and align with standards.
– People: Develop personnel with knowledge and ability to deliver company services and meet user needs.
Supply Chain Management
Effective and responsible supply chain management is one of the key components that will enable the company to grow sustainably. Doing business with suppliers who have environmental, social, governance, or economic risks may lead to business continuity and the company’s reputation. The company therefore focuses on managing suppliers throughout the supply chain, including developing supplier capabilities, in order to reduce risks from suppliers and their impacts on the company’s business operations in both the short and long term, as well as enhancing the company’s competitiveness and building confidence among suppliers for sustainable growth together.
Policies and Practices for Sustainable Supply chain Management
Sustainable Supply Chain Management Plan
Tax Practice
To align with international best practices, the company has established a tax practice policy consistent with its sustainable development policy as follows:
Tax Ethics : The group aims to be an organization with valuable growth and sustainable tax responsibilities, focusing on being a responsible corporate citizen in tax matters to create added value for all stakeholders.
Tax risk management : The group properly and appropriately files taxes or requests tax refunds within the time frame specified by laws or regulations and complies with the tax laws of the country to reflect transparency in tax operations. It aims to utilize tax benefits under the structure, which includes tax exemption measures during certain periods according to the country’s tax policies while operating the business efficiently. It studies and considers tax implications when investing in new projects or conducting new transactions, or when new tax laws and policies are announced. This promotes being a transparent business operator and takes into account the interests of all stakeholders. It continuously supports training of the company group’s tax personnel in tax courses to develop knowledge and abilities to correctly apply in operations. It provides knowledge and consultation to various departments and personnel within the organization to enable correct operations in accordance with legal requirements.
Tax transparency : The company reports taxes to the government transparently and in accordance with disclosure requirements related to tax collection. It supports the disclosure of information to the public regarding tax policies in order to build trust with society and all stakeholders.
Business Innovation Development
The company places great importance on fostering innovation through investing in and establishing Venture Lab, a venture builder that incubates new startup businesses. It begins with ideating solutions that address consumer needs, developing products for the market, and scaling up the businesses. Currently, Venture Lab can develop and implement best practices in organizational innovation, accumulating over 5 years of experience and expertise. It has helped over 180 large organizations, SMEs, and entrepreneurs create innovations, driven by the intention to be an enabler steering Thailand toward the digital economy to create long-term national prosperity and sustainability.
Innovation management policy
Computer System and Information Technology Security
The company has implemented information systems for service operations for both internal and external users. To ensure proper, efficient, secure usage of information and information technology systems that can operate continuously, as well as preventing issues that may arise from improper usage or threats that could impact operations, assets, and personnel, the company has established information security policies, guidelines, standards, and procedures in accordance with laws, international standards, and best practices for information security.
The company has also developed a quality manual for the information security management system to manage information security in an integrated quality management system, adhering to the principles of confidentiality, availability, and integrity. The operations will consider everything from policy formulation, planning, implementation, reporting, and improvement of information security in accordance with ISO/IEC 27001 standards.
Information Security Policy
Quality manual for information security management systems
Data and Information Security
Currently, technology and internet connectivity are unavoidable. Facing cyber threats and risks is therefore extremely important for businesses. Maintaining cybersecurity and protecting personal data is essential for effective business management. The company operates in cybersecurity and personal data protection under the Personal Data Protection Act B.E. 2562 (2019) (PDPA), with the intention of creating a safe and reliable environment for customers and stakeholders. This ranges from using the highest security technologies to prevent cyber intrusions or establishing strict policies and processes for managing personal data, to ensure business continuity and stability.
กระบวนการดำเนินงานด้านการคุ้มครองข้อมูลส่วนบุคคล
Cyber Security and Personal Data Protection Policies and Practices:
Policies and guidelines for maintaining customer personal information:
Policies and guidelines regarding the protection of personal information of partners:
Policies and guidelines regarding the protection of personal information of shareholders and investors:
Policies and guidelines regarding the protection of personal information of employees:
Our Project
Sustainable Business Development Project with ESG
ESG is an important concept for sustainable business development today. It emphasizes environmental, social, and corporate governance issues as a framework for conducting business operations. This approach not only helps reduce impacts on society and the environment but also creates new opportunities and enhances business capabilities.
Employee Security Awareness Building
The company has continuously raised employee awareness about the importance of personal data. All employees have been instructed to add a disclaimer to the end of emails to ensure the company has measures to prevent any attached data, which may be personal data, from being copied or disclosed without the company’s written consent.
