MFEC Public Company Limited

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Sustainability at MFEC

Message from the Chairman and Chief Executive Officer

As a leader in the technology industry, MFEC Group is committed to developing and delivering world-class IT solutions while continuously enhancing the capabilities of our people—because we believe that “people are the heart of success.” We place great emphasis on developing talent and empowering our workforce to deliver high-quality outcomes, driving the organization toward operational excellence, and fostering innovation and technology that serve our mission: “To be the driving force that improves your digital life.” 

MFEC conducts its business with transparency, fairness, and strong corporate governance, while upholding our responsibilities to society and the environment. Our goal is to ensure long-term sustainable growth through solid performance and responsible leadership. In 2024, MFEC was proudly rated “AAA” in the SET ESG Ratings, affirming our position as an industry leader that not only innovates but also prioritizes positive impact on communities and the environment. 

We integrate ESG (Environmental, Social, and Governance) principles into our core business strategy to deliver long-term value, with a clear purpose: “To develop technology that drives society toward a sustainable future” (Technology for Sustainable Goal). 

On behalf of the Board of Directors and executive leadership, we would like to express our sincere appreciation to our customers, partners, shareholders, employees, and management team for your continued support in propelling MFEC forward. We reaffirm our commitment to good corporate governance, talent development, and digital innovation that delivers positive impact to society. Together, we will continue to build strong, sustainable growth and drive digital transformation that creates a better future for all. 

MFEC Business Value Chain

Value Creation Process (Primary Activities)

Market Analysis and Customer Insights

We conduct market surveys and gather detailed customer data to analyze industry trends and technological advancements. This critical step strengthens our business database, enabling us to compare our performance fairly against competitors and uncover beneficial business opportunities. Understanding industry trends and innovations helps us continuously improve and develop our services, aiming for unwavering customer satisfaction. 

We are committed to fostering business innovations that benefit society and the environment, designing solutions that surpass customer expectations. By integrating modern technology and systems into our product development process, we adhere to environmental standards. Each product undergoes rigorous testing to ensure every component functions optimally and is appropriate, thus enhancing performance efficiency.  

MFEC selects business partners and suppliers evaluated for their ESG commitments, ensuring that our partners’ operations align with our sustainable practices. This approach focuses on managing environmental and social impacts, upholding business ethics, labor practices, and fair trade. Additionally, it involves assessing operational risks based on human rights principles, attentiveness to environmental impacts, and business integrity. We also monitor our partners’ adherence to ethical business conduct and foster the development of their sustainable business practices, aiming to collectively deliver the highest quality products to our customers.  

We manage projects, implementing and designing IT system structures for our clients following various technical procedures and processes to align with the planned schedule and operational requirements. Comprehensive attention to data and information system security is ensured. Furthermore, we provide training on system usage and distribute educational materials to enhance our clients’ convenience in understanding the systems at any time. Additionally, in our production process, we advocate for cost reduction by valuing resource efficiency, such as minimizing energy and water usage, reducing greenhouse gas emissions, and extending the lifespan of products to enable recycling.  

Our after-sales service includes care, consultancy, and openness to feedback, using customer satisfaction survey results to continually refine and enhance our products, services, and operational processes. Our marketing activities are conducted with a commitment to responsible practices toward our customers and users, aligning with ethical marketing and advertising standards. 

Support Activities

Human Resource Management, Environmental Stewardship, and Employee Well-being

MFEC prioritizes recruiting skilled and knowledgeable personnel suited to our business demands while upholding human rights and ensuring fair labor practices. We organize targeted training programs to enhance employees’ capabilities and establish clear performance evaluation criteria. Additionally, we focus on occupational health and safety initiatives that support our employees’ well-being and health.  

Our comprehensive risk management strategy addresses strategic risks, operational risks, financial risks, regulatory risks, and ESG risks. We ensure that all units operate according to our risk management plan, supported by ongoing training for department heads and staff.

We diligently study applicable laws, regulations, and rules to provide informed legal advice for our business operations, contract negotiations, transactions, and corporate governance. This ensures our full compliance with legal and regulatory standards.  

We strategically plan and manage internal processes to optimize efficiency and simplify operations, ensuring valuable resource use and maintaining an appropriate workflow level.

Effective communication and policy updates are shared with employees to foster clear understanding and engagement. We collect feedback and suggestions from our team to enhance internal communication strategies. Our brand development efforts aim to establish a unique brand identity and presence, reaching customers and users through tailored marketing strategies.  

MFEC prioritizes business operation oversight adhering to the principles of good corporate governance for companies registered in 2017 (Corporate Governance Code or CG Code), guiding the Board of Directors in managing the company transparently, ethically, and responsibly. This approach aims to comprehensively safeguard the interests of stakeholders and society.

Stakeholder

Process for Strengthening Stakeholder Relationships

Materiality Assessment Management Approach

MFEC has undertaken an evaluation of critical sustainability issues affecting its business operations in areas including corporate governance, society, environment and economy, based on the interests of both internal and external stakeholders. This process involves identifying and prioritizing sustainability issues to enhance operating efficiency, amplify outcomes and communicate these activities and their results to all stakeholders. It also includes a review of strategies and objectives, particularly MFEC’s aim to utilize technology to mitigate social inequalities. 

In this endeavor, the company has applied principles for assessing significant sustainability issues according to the GRI STANDARDS. This includes considerations of Sustainability Context, Materiality, Completeness and Stakeholder Inclusiveness.