Human Rights
MFEC is committed to upholding and promoting human rights, recognizing the inherent dignity and equality of all individuals as a fundamental principle of its business operations. The Company emphasizes respect for human rights and fosters awareness among all stakeholders across its value chain, ensuring compliance with relevant laws, regulations, and good corporate governance practices.
MFEC ensures responsible operations free from human rights violations and treats all employees and stakeholders equally. This includes the protection, respect, and appropriate remediation of any potential human rights impacts.
The Company’s Human Rights Policy is guided by international human rights standards, such as the United Nations Global Compact (UNGC) and the International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work.
Comprehensive Human Rights Due Diligence
Identify Human Rights Risks
- Risk Assessment: Identify human rights issues related to business activities such as employment, procurement, and the use of natural resources.
- Value Chain Analysis: Examine the entire supply chain—from raw material sourcing to product distribution.
- Stakeholder Engagement: Gather input from employees and other stakeholders to understand concerns and potential issues.
Assess Impacts
- Analyze Severity and Likelihood: Evaluate human rights impacts both qualitatively and quantitatively by considering their severity, scope, and the likelihood of occurrence.
- Prioritize Risks: Focus on high-risk impacts or those with potential widespread consequences, such as child labor violations, excessive working hours, and community rights infringements.
Prevent and Mitigate Impacts
- Develop Policies and Measures: Establish clear policies on respecting human rights and implement preventive measures.
- Strengthen Collaboration with Partners: Include human rights requirements in contracts with suppliers and business partners.
- Monitor and Support Improvement: Encourage suppliers to continuously comply with human rights standards.
Track and Monitor
- Develop Internal Audit Systems: Monitor the organization’s and suppliers’ compliance with human rights standards.
- Analyze Data and Evaluate Results: Use both quantitative and qualitative data to assess the effectiveness of implemented measures.
Provide Remedy
- Establish Grievance Mechanisms: Set up transparent and accessible channels for receiving complaints or reports of human rights violations.
- Offer Appropriate Remedies: In cases of human rights violations, implement corrective actions such as compensation, additional training, or policy revisions.
- Follow Up on Remediation: Ensure that the remediation measures are effective and help reduce future risks.
Communicate and Report
- Disclose Information: Publicly report on human rights performance and related measures.
- Raise Awareness: Communicate the importance of respecting human rights to employees and stakeholders.
Fair Labor Practices
MFEC promotes fairness and equality in its compensation and benefits systems, taking into account international standards and business competitiveness. The Company also focuses on employee development through a transparent and equitable performance evaluation process to ensure fair, non-discriminatory assessments.
To support this, MFEC has implemented a performance management approach that evaluates both team and individual contributions in alignment with organizational direction. This supports a Network Organization Structure, fostering communication between supervisors and team members and cultivating a new working culture. Performance is measured both quantitatively and qualitatively through “Mpulse”, the Company’s internal performance evaluation system.
The weighting of the two performance evaluation components—KPI and Key Behavior—varies according to the employee’s job level. Supervisors can utilize the Mpulse system to effectively manage employee development and compensation.
The Company provides performance feedback through Performance Grading, Score Ranking, and establishes guidelines for granting Employee Rewards that align with individual performance results.
Employee Training and Development
Development Needs Analysis
In a fast-changing and complex world, rapid technological advancements and heightened competition in the labor market compel organizations to continuously adapt to maintain their competitiveness. Understanding market demands and emerging trends—such as digital technology development, sustainability, and strategic human resource management—has become a critical factor in enabling organizations to respond effectively to challenges.
Development needs analysis relies heavily on employee performance data. Through performance evaluations conducted via the Mpulse system, the Company can identify individual strengths, weaknesses, and skill gaps that require further development. This information forms the basis for strategic planning at both the individual and organizational levels, aligning development initiatives with business objectives and creating long-term opportunities for sustainable growth.
MFEC recognizes the importance of developing employee potential across all dimensions—from enhancing specialized skills relevant to the digital era to strengthening leadership and organizational engagement. These strategies are designed to enable employees to adapt to change while playing a key role in driving the Company’s long-term success, in alignment with its commitment to sustainable growth.
Promoting Employee Engagement and Participation
MFEC places strong emphasis on fostering employee engagement and organizational connection by encouraging active participation in the Company’s development process. This is achieved through the implementation of the Employee Engagement Survey, a vital tool for gathering feedback and measuring engagement across various dimensions. The survey provides valuable insights into employee needs and attitudes—particularly regarding internal communication and alignment with organizational culture. The results are used to inform planning and strategies aimed at enhancing employee engagement, creating a workplace environment where employees feel a sense of ownership and are motivated to contribute their full potential toward shared long-term success.
Additionally, the Company has established a Welfare Committee responsible for listening to employee feedback and providing consultation on organizational welfare development. The committee plans and designs comprehensive and relevant benefits tailored to current circumstances, supporting all aspects of employee well-being—from health and skills development to achieving work-life balance—in order to improve overall quality of life for employees.
Occupational Health, Safety, and Working Environment
Occupational Health, Safety, and Working Environment
MFEC places utmost importance on occupational health, safety, and the working environment, with a strong focus on sustainable and continuous prevention. The Company has developed a Health, Safety, and Environmental (HSE) Handbook to ensure that all employees are well-informed and understand relevant regulations and safety procedures. This initiative aims to minimize potential risks and losses in terms of both life and property, while fostering a secure and stable work environment.
Every employee plays a critical role in accident prevention. Workplace safety is not the sole responsibility of the management, but a shared commitment across the organization—working together to build a genuine culture of safety.
Customer Responsibility
Building strong customer relationships and maintaining long-term trust are critical factors for sustainable organizational growth. To retain existing clients and systematically expand the customer base while ensuring the highest levels of satisfaction, MFEC implements a proactive marketing plan. This includes ongoing relationship-building activities and multiple communication channels for collecting feedback and handling complaints—via the company website and all social media platforms—to ensure comprehensive and timely customer input.
The Company also gathers customer needs through interviews and satisfaction surveys under the Voice of the Customer (VOC) initiative. These insights are used to fully meet customer expectations and continuously enhance product and service quality, fostering satisfaction and long-term loyalty to MFEC’s offerings.
Responsibility to Community and Society
In an era where digital technology plays a vital role in all dimensions of life, bridging the digital divide across different societal groups is essential. Access to digital knowledge and skills not only enhances individuals’ quality of life but also serves as a catalyst for broader economic and social growth. To support this goal, the Company has developed a community engagement and development plan aimed at promoting digital equity and empowering society for the future.
